Marketing & Operations Lead

Surv | Handyman & Home Remodeling Company
📍 Nashville, TN | Hybrid (Office + Field)
🌐 wesurv.com

Company Overview

Surv is a growing handyman and home remodeling company based in the Nashville area. Our work supports homeowners, real estate professionals, and property managers who need dependable, high-quality service.

We are hiring a Marketing & Operations Lead to help drive revenue growth while supporting daily operations. This role is ideal for someone who combines marketing strategy with hands-on execution and enjoys building systems in an early-stage environment.

Position Summary

The Marketing & Operations Lead is a hybrid role responsible for both marketing performance and operational execution. You will own marketing strategy, analytics, and agency oversight while also assisting with inbound calls, scheduling, estimates, and field technician dispatching.

This role is not focused on graphic design. We are looking for a results-driven operator who understands marketing numbers, lead flow, and service-based operations.

Key Responsibilities

Marketing Strategy & Performance

• Develop and execute marketing strategies to support monthly revenue growth
• Manage marketing budgets and track return on investment
• Analyze marketing performance metrics and conversion data
• Maintain efficient marketing spend and cost-per-lead targets
• Oversee external PPC and pay-per-lead marketing agencies
• Coordinate marketing collateral logistics and vendor relationships
   

Operations & Daily Execution

• Handle inbound phone calls as needed
• Schedule customer appointments and provide initial estimates
• Dispatch field technicians and installers efficiently
• Support day-to-day operational needs to keep jobs moving on schedule
   

Team Leadership & Process Improvement

• Manage and support a call center team
• Improve lead conversion rates and appointment quality
• Build scalable processes for marketing, scheduling, and dispatch
• Collaborate with ownership on growth planning and execution
   

Qualifications

• 3–5 years of experience in marketing, operations, or growth roles
• At least 2 years of leadership or management experience
• Strong analytical and problem-solving skills
• Experience with PPC, lead generation, or home services marketing
• Background in home improvement, remodeling, or construction is a strong plus
• Comfortable working in a startup environment with shifting priorities
• Able to lift up to 30 lbs and travel locally as needed
   

Why Work at Surv

• Direct impact on company growth and profitability
• Broad responsibility across marketing and operations
• Opportunity to build systems from the ground up
• Fast-paced environment with room to grow as the company scales
   

How to Apply

If you are a marketing professional who enjoys operational ownership and wants to play a key role in growing a home services company, we encourage you to apply.

Please include a brief note about your experience in marketing, operations, or home services.